Project cancellations
Either party may cancel an engagement with written notice. Work completed up to the cancellation date, plus any committed third-party costs, will be invoiced proportionally.
Advance payments
Advance or milestone payments cover work already scheduled and reserved capacity. Unstarted milestones may be refunded on request before work begins, at CODE:EXO's discretion, minus any payment gateway charges.
Retainers & subscriptions
Monthly retainers are billed in advance and may be cancelled effective at the end of the current billing period. Partially used months are not refunded pro-rata unless agreed otherwise.
Delivered work
Accepted deliverables, source code handovers, and completed milestones are non-refundable.
How to request
Send cancellation or refund requests to info@codeexo.com. Approved refunds are processed to the original payment method, typically within 7–10 business days of approval.